Service	WEI DAO
Features	One Price for All.   Fixed price and Visible.   Managed all kinds of IT environment.
Scope of Service	Desktop, Laptop, Peripheral equipments of computers, Network(2nd layers), PC Servers
Service Language	Mandarin, English

Scope of Work	Trouble shooting the problems of computers and peripheral equipments
	Networking failure
	Operating system and office applications support
	PC Server technical support
	Application for production is NOT included.
	Regular service report - monthly/quaterly/annually
	Regular service review
	Customer satisfaction management
	Service improvment plan

1、Really can do it first month free?

Without any additional conditions, all options there customer first month free service charge.

2、The customer can unilaterally terminate the contract at any time？

Whether the customer is in the process of service for the sake of what, if you don't want to continue to use our service, you can terminate the contract unilaterally, the safeguard clause in the contract can be signed in business

3、Why choose us？

Brotight provide enterprises with a one-stop price turnkey service products (include PC and peripherals, servers, network).To solve the unknown costs increase in you in daily use.And are committed to quality service to you. One hundred percent of the visualization, quantifiable.All commitment to sign in the commercial contract and ask you to supervise the implementation.

4、the engineer can be replaced if we are not satisfy with？

All assigned engineer can be replaced if you ​not satisfied with.

5、What is your service process？

After signed the contract, our engineers will be the first to enter, do a comprehensive check of your IT situation.After the examination will be for you to submit inspection report and archive information collection.According to your different size and service delivery manager to establish service guarantee scheme execution services

6、If I'm not satisfied with your service？

If you have any advice for us, you can through the following two ways to feedback results we will give you feedback within 24 hours:1, direct mail feedback to give your service delivery manager interface2, directly contact the company's service quality management 010-57720700 or email to complaint email cs@brotight.com

7、We are a small and medium-sized companies, Brotight have any more value to me？

Our position is not only a service provider, you more hope to be a partner of your company.As the degree of dependence on IT.On the physical environment of IT security has become a basic services.There according to the characteristics of your business and the business model to provide you with more suitable for your value-added services.Such as information security;Asset management etc.

7 Guarantee：
One-stop service	No longer have to travel for you to solve the desktop;Network;Server all the problems of IT class professional person + efficient tool + reasonable process
First month free	Free of charge for first month (annual payment settled)
Unconditional to terminate the contract at any time	In the process of the customers in the use of the service can be unconditional to terminate the contract at any time.
Platform management	Independent research and development management platform, traceable to monitor all the failure progress of submitted by the customer and solve, 100% visualization, quantifiable service management.Every failure event has all the professional service personnel tracking feedback, offer engineers second-line help will also focus on customer experience and satisfaction, customer confirm complete closed until the event
Professionals	All employees for university college degree or above, more than 90% for undergraduate degree, and earning the corresponding professional certification.Bertrand regular assessment of staff skills and service consciousness, communication professional skills training, etc.Service management job personnel has more than ten years related industry working background, have the relevant professional certification, such as ITIL theory and practice combination provides the high-quality service for the customer to experience.
Personal customization service process	Internal ITSM experts will according to your company's industry personnel distribution;Equipment important level and degree of dependence on the IT service plan for you.
Efficient tool free of charge	Brotight homegrown CASE management platform, the remote intervention platform, safety monitoring software, asset management software platform opening free service for our customers.No longer any additional charge

Virtualization Maintenance Management Structure:



Combined with the current operation and maintenance management process, Add virtualization management attributes and content:
-event management
-problem management
-change management
-release of test environments to production environments
-P2V
-configuration management
-patch management


Level-defined（SLA）：

Key	very important	impoortant	unimportant
Key Task	Key business	important business	general production
Directly affect customers	Limitedly affect customers	Not directly related to customers	Internal system
Cause business loss:80%	Cause business loss:40%	Efficiency reduction	Effectiveness reduction

Why do virtualization performance optimizations? The challenge for virtualized servers in local storage: there is always limited space for a single server to hold physical disks. This means that administrators can configure the system to: high capacity, moderate performance, or high performance, moderate capacity. Virtual machines are running more and more slowly: for data centers that have been virtualized for a long time, VM is generally running more and more slowly, in addition to the problems caused by the file system mechanism itself. It is more the result of the accumulation of technicians in the process of operation and maintenance and data storage. Optimization for data storage: you should remember that disk fragmentation on local disks can be a problem, but this is not a problem in a SAN environment. Fragmentation arises from the way the file system works. When a file is erased and overwritten, new data is written to free space, which is made up of deleted or changed fies. This is all normal file operation, but over time, the data tends to spread across the drive and gets worse. The more scattered a file, the more difficult it is for the drive to find all the slices and the lower the execution performance. If drive performance is found to deteriorate significantly over time, it is necessary to defragment the disk and rearrange the files to make the file blocks contiguous.


Our advantages:
business system driver;
speak with actual data;
document standard operations;