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Service description: virtualized system Services: define the specifications of the provided virtual machines from the virtualization resource configuration requirements, Determine the high availability, effectiveness, and availability of a virtualized environment that provides services from the perspective of business service requirements. Performance and Business continuity Technology capabilities Virtualization Operation maintenance: identify Technical capabilities Virtualization Security from the Perspective of operational Monitoring and IT Operations and maintenance processes to ensure the delivery and support of effective Virtualization Resources Services: determine the security technical capability requirements to ensure the virtualization resources provided from the perspective of information security.


 
Virtualization Maintenance Management Structure:



Combined with the current operation and maintenance management process, Add virtualization management attributes and content:
-event management
-problem management
-change management
-release of test environments to production environments
-P2V
-configuration management
-patch management



Level-defined(SLA):

Key very important impoortant unimportant
Key Task Key business important business general production
Directly affect customers  Limitedly affect customers Not directly related to customers  Internal system
Cause business loss:80%
 
Cause business loss:40%
 
Efficiency reduction
 
Effectiveness reduction